Detect Help Scout
Help Scout is a customer service platform including email, a knowledge base tool and live chat.
Detection looks at script sources, javascript globals across 3 fingerprint rules among the site's public responses.
01
Websites using Help Scout
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02
Signal classes
PluginView evaluates public page signals in these classes when identifying Help Scout. Individual fingerprint rule bodies are proprietary and are not published.
- Script sources
- JavaScript globals
03
Example public indicators for Help Scout
Illustrative indicators derived from public catalog metadata for Help Scout. A live scan may match additional proprietary rules beyond these examples.
- .helpscout.net/
- __onBeaconDestroy
- beaconStore
04
What a detection means
- Establishes
- One or more public signals on the scanned page matched a known Help Scout signature (3 rules) at the time of the scan.
- Does not establish
- A sitewide install of Help Scout, an active vendor contract, exclusive use, or that Help Scout is still in place today.
05
How to check a site for Help Scout
- 1. Enter the website URL in the scan form — homepage, pricing, checkout, or login pages usually expose the strongest Help Scout signals.
- 2. PluginView reads only public responses (script sources, javascript globals) and scores them against the Help Scout signature set (3 rules).
- 3. Review the confidence score and text explanation for Help Scout on the results page.
06
FAQ: detecting Help Scout
- Can PluginView detect Help Scout without logging in?
- Yes. PluginView only reads publicly accessible responses when checking for Help Scout — typically script sources, javascript globals. It does not bypass authentication or paywalls.
- What category is Help Scout?
- Help Scout is classified under Issue trackers, Live chat in the PluginView directory.
- How many fingerprint rules cover Help Scout?
- This reference currently tracks 3 fingerprint rules across script sources, javascript globals. Individual rule bodies are proprietary and are not published.
- What public signals suggest a site uses Help Scout?
- Illustrative public indicators for Help Scout include .helpscout.net/; __onBeaconDestroy; beaconStore. A live scan may match additional proprietary rules beyond these examples.
