PluginView detects LiveHelp, a Live chat and CRM, by evaluating javascript globals on publicly reachable pages. Illustrative public indicators associated with LiveHelp include LHready. Full fingerprint rules remain proprietary; this page summarizes the signal classes and example indicators used for identification.
Detection looks at javascript globals across 1 fingerprint rules among the site's public responses.
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Websites using LiveHelp
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Signal classes
PluginView evaluates public page signals in these classes when identifying LiveHelp. Individual fingerprint rule bodies are proprietary and are not published.
- JavaScript globals
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Example public indicators for LiveHelp
Illustrative indicators derived from public catalog metadata for LiveHelp. A live scan may match additional proprietary rules beyond these examples.
- LHready
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What a detection means
- Establishes
- One or more public signals on the scanned page matched a known LiveHelp signature (1 rules) at the time of the scan.
- Does not establish
- A sitewide install of LiveHelp, an active vendor contract, exclusive use, or that LiveHelp is still in place today.
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How to check a site for LiveHelp
- 1. Enter the website URL in the scan form — homepage, pricing, checkout, or login pages usually expose the strongest LiveHelp signals.
- 2. PluginView reads only public responses (javascript globals) and scores them against the LiveHelp signature set (1 rules).
- 3. Review the confidence score and text explanation for LiveHelp on the results page.
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FAQ: detecting LiveHelp
- Can PluginView detect LiveHelp without logging in?
- Yes. PluginView only reads publicly accessible responses when checking for LiveHelp — typically javascript globals. It does not bypass authentication or paywalls.
- What category is LiveHelp?
- LiveHelp is classified under Live chat, CRM in the PluginView directory.
- How many fingerprint rules cover LiveHelp?
- This reference currently tracks 1 fingerprint rule across javascript globals. Individual rule bodies are proprietary and are not published.
- What public signals suggest a site uses LiveHelp?
- Illustrative public indicators for LiveHelp include LHready. A live scan may match additional proprietary rules beyond these examples.
