Can PluginView detect Support Hero without logging in?

Yes. PluginView only reads publicly accessible responses when checking for Support Hero — typically javascript globals, dom selectors. It does not bypass authentication or paywalls.

What category is Support Hero?

Support Hero is classified under Documentation, Issue trackers in the PluginView directory.

How many fingerprint rules cover Support Hero?

This reference currently tracks 3 fingerprint rules across javascript globals, dom selectors. Individual rule bodies are proprietary and are not published.

What public signals suggest a site uses Support Hero?

Illustrative public indicators for Support Hero include supportHeroWidget; supporthero. A live scan may match additional proprietary rules beyond these examples.

Detect Support Hero

DocumentationIssue trackers

Support Hero is a knowledge base solution to reduce inbound support requests.

Detection looks at javascript globals, dom selectors across 3 fingerprint rules among the site's public responses.

Websites using Support Hero

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Signal classes

PluginView evaluates public page signals in these classes when identifying Support Hero. Individual fingerprint rule bodies are proprietary and are not published.

JavaScript globals
DOM selectors

Example public indicators for Support Hero

Illustrative indicators derived from public catalog metadata for Support Hero. A live scan may match additional proprietary rules beyond these examples.

supportHeroWidget
supporthero

What a detection means

Establishes: One or more public signals on the scanned page matched a known Support Hero signature (3 rules) at the time of the scan.
Does not establish: A sitewide install of Support Hero, an active vendor contract, exclusive use, or that Support Hero is still in place today.

How to check a site for Support Hero

1. Enter the website URL in the scan form — homepage, pricing, checkout, or login pages usually expose the strongest Support Hero signals.
2. PluginView reads only public responses (javascript globals, dom selectors) and scores them against the Support Hero signature set (3 rules).
3. Review the confidence score and text explanation for Support Hero on the results page.

FAQ: detecting Support Hero

Can PluginView detect Support Hero without logging in?: Yes. PluginView only reads publicly accessible responses when checking for Support Hero — typically javascript globals, dom selectors. It does not bypass authentication or paywalls.
What category is Support Hero?: Support Hero is classified under Documentation, Issue trackers in the PluginView directory.
How many fingerprint rules cover Support Hero?: This reference currently tracks 3 fingerprint rules across javascript globals, dom selectors. Individual rule bodies are proprietary and are not published.
What public signals suggest a site uses Support Hero?: Illustrative public indicators for Support Hero include supportHeroWidget; supporthero. A live scan may match additional proprietary rules beyond these examples.