Detect DeskPro Chat
DeskPro is multi channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice.
Detection looks at javascript globals across 1 fingerprint rules among the site's public responses.
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Websites using DeskPro Chat
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Signal classes
PluginView evaluates public page signals in these classes when identifying DeskPro Chat. Individual fingerprint rule bodies are proprietary and are not published.
- JavaScript globals
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Example public indicators for DeskPro Chat
Illustrative indicators derived from public catalog metadata for DeskPro Chat. A live scan may match additional proprietary rules beyond these examples.
- DESKPRO_WIDGET_OPTIONS.chat
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What a detection means
- Establishes
- One or more public signals on the scanned page matched a known DeskPro Chat signature (1 rules) at the time of the scan.
- Does not establish
- A sitewide install of DeskPro Chat, an active vendor contract, exclusive use, or that DeskPro Chat is still in place today.
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How to check a site for DeskPro Chat
- 1. Enter the website URL in the scan form — homepage, pricing, checkout, or login pages usually expose the strongest DeskPro Chat signals.
- 2. PluginView reads only public responses (javascript globals) and scores them against the DeskPro Chat signature set (1 rules).
- 3. Review the confidence score and text explanation for DeskPro Chat on the results page.
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FAQ: detecting DeskPro Chat
- Can PluginView detect DeskPro Chat without logging in?
- Yes. PluginView only reads publicly accessible responses when checking for DeskPro Chat — typically javascript globals. It does not bypass authentication or paywalls.
- What category is DeskPro Chat?
- DeskPro Chat is classified under Live chat in the PluginView directory.
- How many fingerprint rules cover DeskPro Chat?
- This reference currently tracks 1 fingerprint rule across javascript globals. Individual rule bodies are proprietary and are not published.
- What public signals suggest a site uses DeskPro Chat?
- Illustrative public indicators for DeskPro Chat include DESKPRO_WIDGET_OPTIONS.chat. A live scan may match additional proprietary rules beyond these examples.
