Detect eGain Conversation
eGain Conversation is a customer engagement platform that centralises and manages customer interactions across multiple channels, including chat, email, social media, and messaging apps.
Detection looks at script sources, javascript globals across 2 fingerprint rules among the site's public responses.
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Websites using eGain Conversation
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02
Signal classes
PluginView evaluates public page signals in these classes when identifying eGain Conversation. Individual fingerprint rule bodies are proprietary and are not published.
- Script sources
- JavaScript globals
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Example public indicators for eGain Conversation
Illustrative indicators derived from public catalog metadata for eGain Conversation. A live scan may match additional proprietary rules beyond these examples.
- .analytics-egain.com/
- egainDockChat
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What a detection means
- Establishes
- One or more public signals on the scanned page matched a known eGain Conversation signature (2 rules) at the time of the scan.
- Does not establish
- A sitewide install of eGain Conversation, an active vendor contract, exclusive use, or that eGain Conversation is still in place today.
05
How to check a site for eGain Conversation
- 1. Enter the website URL in the scan form — homepage, pricing, checkout, or login pages usually expose the strongest eGain Conversation signals.
- 2. PluginView reads only public responses (script sources, javascript globals) and scores them against the eGain Conversation signature set (2 rules).
- 3. Review the confidence score and text explanation for eGain Conversation on the results page.
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FAQ: detecting eGain Conversation
- Can PluginView detect eGain Conversation without logging in?
- Yes. PluginView only reads publicly accessible responses when checking for eGain Conversation — typically script sources, javascript globals. It does not bypass authentication or paywalls.
- What category is eGain Conversation?
- eGain Conversation is classified under Live chat in the PluginView directory.
- How many fingerprint rules cover eGain Conversation?
- This reference currently tracks 2 fingerprint rules across script sources, javascript globals. Individual rule bodies are proprietary and are not published.
- What public signals suggest a site uses eGain Conversation?
- Illustrative public indicators for eGain Conversation include .analytics-egain.com/; egainDockChat. A live scan may match additional proprietary rules beyond these examples.
