Detect Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Detection looks at script sources, javascript globals across 2 fingerprint rules among the site's public responses.
01
Websites using Freshchat
Loading website list…
02
Signal classes
PluginView evaluates public page signals in these classes when identifying Freshchat. Individual fingerprint rule bodies are proprietary and are not published.
- Script sources
- JavaScript globals
03
Example public indicators for Freshchat
Illustrative indicators derived from public catalog metadata for Freshchat. A live scan may match additional proprietary rules beyond these examples.
- wchat.freshchat.com/js/widget.js
- Freshbots
04
What a detection means
- Establishes
- One or more public signals on the scanned page matched a known Freshchat signature (2 rules) at the time of the scan.
- Does not establish
- A sitewide install of Freshchat, an active vendor contract, exclusive use, or that Freshchat is still in place today.
05
How to check a site for Freshchat
- 1. Enter the website URL in the scan form — homepage, pricing, checkout, or login pages usually expose the strongest Freshchat signals.
- 2. PluginView reads only public responses (script sources, javascript globals) and scores them against the Freshchat signature set (2 rules).
- 3. Review the confidence score and text explanation for Freshchat on the results page.
06
FAQ: detecting Freshchat
- Can PluginView detect Freshchat without logging in?
- Yes. PluginView only reads publicly accessible responses when checking for Freshchat — typically script sources, javascript globals. It does not bypass authentication or paywalls.
- What category is Freshchat?
- Freshchat is classified under Live chat in the PluginView directory.
- How many fingerprint rules cover Freshchat?
- This reference currently tracks 2 fingerprint rules across script sources, javascript globals. Individual rule bodies are proprietary and are not published.
- What public signals suggest a site uses Freshchat?
- Illustrative public indicators for Freshchat include wchat.freshchat.com/js/widget.js; Freshbots. A live scan may match additional proprietary rules beyond these examples.
