Detect LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Detection looks at script sources, javascript globals across 2 fingerprint rules among the site's public responses.
01
Websites using LiveChat
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02
Signal classes
PluginView evaluates public page signals in these classes when identifying LiveChat. Individual fingerprint rule bodies are proprietary and are not published.
- Script sources
- JavaScript globals
03
Example public indicators for LiveChat
Illustrative indicators derived from public catalog metadata for LiveChat. A live scan may match additional proprietary rules beyond these examples.
- cdn.livechatinc.com/.*tracking.js
- LiveChatWidget
04
What a detection means
- Establishes
- The listed vendor-controlled browser component was present and active on the scanned page at scan time.
- Does not establish
- It does not prove a sitewide installation, current commercial contract, backend-only use, exclusive use, or production transaction volume.
05
Minimum proof rule
Observe a live browser request, loaded script, or iframe to the listed unique vendor endpoint. Source-text-only matches do not qualify.
Best pages to check: All public pages; open chat
06
How to check a site for LiveChat
- 1. Enter the website URL in the scan form — homepage, pricing, checkout, or login pages usually expose the strongest LiveChat signals (prefer: All public pages; open chat).
- 2. PluginView reads only public responses (script sources, javascript globals) and scores them against the LiveChat signature set (2 rules).
- 3. Review the confidence score and text explanation for LiveChat on the results page.
07
FAQ: detecting LiveChat
- Can PluginView detect LiveChat without logging in?
- Yes. PluginView only reads publicly accessible responses when checking for LiveChat — typically script sources, javascript globals. It does not bypass authentication or paywalls.
- What category is LiveChat?
- LiveChat is classified under Live chat, Chat & Customer Support in the PluginView directory.
- How many fingerprint rules cover LiveChat?
- This reference currently tracks 2 fingerprint rules across script sources, javascript globals. Individual rule bodies are proprietary and are not published.
- What public signals suggest a site uses LiveChat?
- Illustrative public indicators for LiveChat include cdn.livechatinc.com/.*tracking.js; LiveChatWidget. A live scan may match additional proprietary rules beyond these examples.
- Which pages are best for detecting LiveChat?
- For LiveChat, start with: All public pages; open chat.
